Get organized, communicate clearly, and prioritize tasks.

Walk through their experience, step by step.

Capture your project on a single page.

Gather feedback that’s constructive and kind.

Dig into the root causes — not just the symptoms.

Step into your stakeholders’ shoes.

Uncover the beliefs driving behaviors.

Make invisible systems visible.

Lead change with purpose and structure.

Clarify your theory of improvement — and how you'll get there.

Know who you’re designing for.

Know who’s in your ecosystem — and what they need.

Test small changes before scaling big ones.

Prioritize actions that pack a punch.

Understand how change spreads — and who leads the way.